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When something goes wrong
DiDi driver calling and you don't speak Chinese?
The driver phones you and you don't share a language.
Try this now
- Answer, then show or play the phrase card below so they know you don't speak Chinese.
- Send your live location in the DiDi in-app chat and use its built-in translation.
- Stay exactly on the pickup pin and wave when you spot the matching plate number.
If that doesn't work: If it falls apart, cancel and re-book, or show a nearby staff member your pickup point and ask them to speak to the driver.
Can't explain it? Show this
Avoid the next surprise
Most of these go away if you set things up before you land. Get a free, personalised China readiness checklist for your trip.
Build my China checklist →Full DiDi taxi guide →
General traveller guidance — always verify time-sensitive details with official sources.